Service Writer in Clearfield, Pennsylvania

Company: Sapp Brothers Corporate Office

6 Sapp Bros., Inc., a growing chain of travel centers, is looking for experienced Service Writers to join our Service Writer team.At Sapp Bros., Inc., our mission is to treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service.Our dedicated team ensures that we achieve this mission every day.As a Service Writer, you will provide a high level of customer service by greeting customers, assisting them with any inquiries they may have regarding their vehicles, and writing service tickets as necessary.If you are looking for an opportunity to grow your career in a fast-paced Diesel maintenance shop with a growing company, and you meet our qualifications, we want to talk to you!

Job ResponsibilitiesAs a Service Writer, you will be responsible for building strong customer relationships and ensuring that customers receive prompt, courteous, and effective assistance.You will communicate with customers from initial contact all through completion of maintenance, always ensuring that customer's expectations are not just met but exceeded.

Additional responsibilities of the Service Writer include:
* Maintaining and controlling environment to ensure flow of assigned jobs * Operating daily functions to ensure customer needs are met in a timely and efficient manner * Assigning jobs to the proper technician that meets their capabilities and training to ensure that highest quality of work is delivered * Properly handling incoming calls to meet caller's expectations in a professional and timely manner * Properly completing work orders * Maintaining inventory controlSuccessful candidates for the Service Writer role should be able to perform basic math skills and have good typing skills. Someone with the ability to use computer applications and adding machines would be a good fit for this dynamic role.

Additional requirements of the Service Writer include:
* High school diploma or equivalent, preferred * 1 year of previously related experience in a service advisor / service writer role * Experience with typing or keyboarding * Excellent verbal, written, and interpersonal communication skills * Physical presence at assigned work site required As a Sapp Bros., Inc. employee you will be part of an established company with a long tradition of commitment to quality, ethics, and superior customer service. If you are in search of an opportunity to use your leadership, creativity, communication, and people skills in a fun and rewarding environment, then we have a place for you on our team. We offer opportunities for advancement and competitive compensation that includes a great benefits package.

Here is some of what we have to offer:
* Two Health Insurance options * Dental with vision discount * Life insurance * Prescription plan * 401(k) * Profit sharing * Paid vacation program * Holiday pay * Education assistance program * Payroll direct deposit * Gasoline and diesel discount of .05 per gallon * Store and restaurant discount of 10% * Career Advancement-We promote from within! 6

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